Support Center

Get the help you need, when you need it. Our comprehensive support center provides resources, tutorials, and direct assistance to ensure your success with eSuivi.

24/7 Support

Round-the-clock assistance

2min Response

Average response time

99% Satisfaction

Customer satisfaction rate

How Can We Help You?

Choose from our support options below to get the assistance you need quickly and efficiently.

Live Chat

Get instant help from our support team. Available 24/7 for immediate assistance.

Start Chat

Documentation

Comprehensive guides, tutorials, and API documentation to help you get started.

Browse Docs

Submit Ticket

Create a support ticket for detailed technical issues and receive expert assistance.

Create Ticket

Knowledge Base

Find answers to common questions and learn how to make the most of eSuivi's features.

Getting Started

Learn the basics of setting up your eSuivi account, creating your first project, and inviting team members.

  • Account Setup Guide
  • Creating Your First Project
  • Team Management
  • Basic Navigation
View Getting Started Guide

Data & Analytics

Master data import, visualization, and advanced analytics features to maximize your insights.

  • Data Import & Export
  • Creating Dashboards
  • Advanced Analytics
  • Report Generation
Explore Data Features

Frequently Asked Questions

Quick answers to the most common questions about eSuivi and our services.

How do I get started with eSuivi?

Getting started is easy! Sign up for an account, choose your plan, and follow our guided onboarding process. Our support team will help you set up your first project and import your data.

Can I import data from Excel or other platforms?

Yes! eSuivi supports data import from Excel, CSV files, Google Sheets, and various database systems. We also provide API integrations for seamless data synchronization.

What training and support do you provide?

We offer comprehensive training including live webinars, one-on-one sessions, video tutorials, and detailed documentation. Our support team is available 24/7 via chat, email, and phone.

Is my data secure and backed up?

Absolutely. We use enterprise-grade security with 256-bit encryption, regular backups, and comply with international standards including GDPR and ISO 27001. Your data is stored securely in multiple locations.

Can I customize reports and dashboards?

Yes! eSuivi offers fully customizable dashboards and reports. You can create custom visualizations, add your branding, and set up automated report generation and distribution.

Still Need Help?

Our expert support team is here to help you succeed. Get in touch and we'll respond within minutes.